If you’re unable to find the answer to your question in our Frequently Asked Questions, please contact Annuvia’s Customer Support:
Email: annuviateam@cardiopartners.zendesk.com
Phone: (800) 277-8269

1. Log onto Arch www.onlineoversight.com
2. Select Setup ➜ My Profile from the drop-down menu found on your Dashboard
3. Once on the My Profile page, update your email address.
4. Click the Save button.

Login via www.onlineoversight.com

You will know when you’re logged in to Arch because the upper-right section of the web page will display your name.

To edit users' information, select “Users” from the “Setup” drop-down menu found on your Dashboard page. This will take you to the “Listing Users” page. Here you can simply click on the name of the user and then the edit button to update his/her information or change the access level of the user. To disable a user because they are no longer relevant to that location, click “Disable” on the Listing Users page next to that user's name. To add a user, click “New User” located at the bottom of the “Listing Users” page.

1. Log onto Arch www.onlineoversight.com
2. Select Setup ➜ My Profile from the drop-down menu found on your Dashboard
3. Once on the My Profile page, click the blue button marked "here" in the blue box at the bottom of the page.
4. Enter in your old password, your new password, and confirm your new password and then click the Change button.

AEDs should be checked at least every 30 days for readiness. When you receive the monthly email reminder to check the AED, you can log into Arch at www.onlineoversight.com to record a readiness check. AEDs perform self-checks so the readiness checks are typically visual checks to confirm the readiness indicator is displayed and that all AED consumables (electrode pads and batteries) are installed and within their usable dates. You are also checking for the presence of a first responder readiness kit near the AED and that the AED does not appear to be tampered with.

1. Log into Arch: www.onlineoversight.com
2. Follow the steps below:
Click on the AED Readiness button found to the right of the map
Click on the indicator in the readiness column for the AED you are checking
Answer the four yes/no questions relating to the AED's readiness status
Click the Save button

You can also enter a readiness check by following these steps:
Click on the indicator representing the AED(s) in the map
Click the Perform Check button
Click on the indicator in the readiness column for the AED you are checking
Answer the four yes/no questions relating to the AED's readiness status
Click the Save button

If you mistakenly answer "No" to one of the questions when performing an AED readiness check, upon clicking the Save button, you will be asked if you are sure a test failed. You are warned that a support ticket will be generated and that you will be contacted by customer service. You can click the Cancel button to return to the four questions where you can change your answer to a "Yes" answer. If you continue and click "OK" and a support ticket is filed by mistake, you can record another readiness check showing the AED passes with all "Yes" answers.
It is also helpful to alert us of the error by submitting a note to the support ticket:
Click on the Help & Training tab
Click on Support Tickets
Click on the support ticket number
At the bottom of the page, click on the "Add a new note" button and report the support ticket was an error. We will need you to re-inspect the AED to show it passes all questions with Yes answers to allow us to close the support ticket.

We refer to this as a “False Positive Test.” This is when we have received a report that an AED unit has failed its readiness check yet it is currently in working order. The most common reason for this to occur is that one of the readiness questions was answered "No" during the check. If this happens, record another readiness check showing all questions pass. Remember, If you are contacted by Annuvia concerning your AED not passing its readiness check and it is due to a “False Positive Test,” you must perform a successful test for the failed test to be disregarded.

To locate this report for the AEDs, first make sure that you are logged into Arch with Global Admin role. Next, click on the Setup on the menu above the map on your landing page. In the Setup menu, all past AED checks to CSV link. The report will be exported as a CSV file.

An icon is placed on the map for each location where there are AEDs at your organization. If there is more than one AED at a location, you will only see one icon at that location.

Green with white check mark - AED is up-to-date. This means that no readiness checks are coming due or overdue and all equipment is current.

Yellow with white stopwatch - the AED has a near-term need. This might be a pending readiness check or equipment like batteries and/or electrode pads that need to be re-ordered.

Red with white X - either a monthly readiness check has not been performed in over 30 days or there is at least one supplies expiration issue. It is important for you to check the unit right away to resolve the issue(s).

Orange square with white exclamation mark - means that someone at your organization reported an error or an AED usage event and a support ticket has been opened. Whenever a support ticket it opened, your program manager is contacted so that we can help you address the issue as quickly as possible. Only your program manager can resolve the issue and remove the "exclamation mark".

Changing your personal information is simple.
1. Log onto Arch: www.onlineoversight.com
2. Select Setup ➜ My Profile from the drop-down menu found on your Dashboard.
3. Update details as desired.
4. Click the Save button when finished.

To view the expiration dates for your AED, follow the steps below:
From home page, click on AED serial number (make sure the AED units tab is selected.)
View the supplies expiration dates in the Accessory Expiration Info box on the right side of the page.
To set new expiration dates, click on the corresponding button.
If you need to manage the types of accessories for the AED, click on the Manage Accessories button and add or remove the desired supplies.

To check the certification status of a Responder click on the Responders & Users tab below the map. The marker shows the certification status of the user. Click on the user's name to view the type of certification they hold.

To change your personal information simply select “My Profile” from the “Setup” drop-down menu found on your Dashboard page.

Change a Responder’s information by following these steps:
Click on the Responders & Users tab under the map.
Select the name of the Responder to update.
Click the Edit button to update the user's information.
Click the Save button.
Do not update with a different user's name and information. Create a new user for this purpose.

Annuvia has partnered with Google Maps to provide our users with a representation of where their AED unit is located. In most cases, the location of the AED unit relative to our maps is very accurate. At times, however, the location may be slightly off. The location of the glowing AED icon is based on the location address entered into our database. Annuvia and Google determine the proper geocoordinates based off of this address and use these geocoordinates to locate the AED on the map. If your facility has one address, but a large campus, it is possible the exact placement may be off. Additionally, we round to the nearest ten-thousandth place (i.e. x.xxxx) when calculating our geo-coordinates and some organizations round to the nearest hundred-thousandth place. This minor difference can affect the results slightly.

Global administrators can always add new users and training records. Local administrators can always add training records for existing users, but depending on an organization's settings, a local administrator may not be able to add additional users.
There are two steps: (1) adding the responders to the system and (2) adding their training records.
(1) In the top menu, click on Setup and then Users.
Click on the New User button.
Add information for the new user and click the Create Button.
Repeat for all new users you would like to add.
(2) To add the training record, from the top menu, click on Help & Training and then Training Records.
Click on the New Training Record button and add the training. Then click the Save button.
Arch will show the training record. If you would like to upload the certificate of course completion, click on the Load Certificate button and in the Upload Certificate section, select the file to upload from your computer and click the Load button.

You will need to follow the steps in the setup wizard to allow the ZOLL AED 3 to communicate status checks to the portal. Find the setup wizard by clicking on the serial number of the correct AED from the homepage and then clicking on the "Activate Remote Monitoring" button. Select "ZOLL AED 3 Wireless" from the dropdown and complete the setup wizard.

If you have already activated through the wizard and received an email that your AED is not reporting weekly status updates, click on the flowchart below and it will open in a new tab for you to enlarge and ensure the AED was set to transmit self-reports and is connected via Wi-Fi.

A PSAP is a Public Safety Answering Point, sometimes called a 911 Dispatch Center. All AED units added to Arch are registered with the nearest PSAP.

We register our customer's AED units with the local PSAP for two reasons: (1) its a legal requirement in certain states and (2) we feel that its just the right thing to do. Ideally, when 911 is called, the operator can inform the caller of the presence of an AED unit to help cut down on the time-to-defibrillation. Every second counts!

Routinely an "AED Unit Registration Information" form is sent to the PSAPs that are in our database. We rely on these forms to keep us up to date with which PSAP covers what areas. When a PSAP Registration form is sent to us, this gives us a better idea of each PSAP's jurisdictions and allows us to properly inform the correct person(s) of an AED placement for a more efficient resuscitation attempt.

You can reach Annuvia’s sales department by calling (800) 277-8269 or emailing us at info@annuvia.com. Our normal business hours are Monday-Friday from 7AM to 5PM (CST).

Please call our main number, (800) 277-8269, and one of our customer care representatives will connect you with the most appropriate department for your needs.

To locate the expiring equipment report for the AEDs, first make sure that you are logged into Arch. Next, in the menu above the map on your landing page, click on Setup, then click on Reports. From the Reports menu, click on Expiring Pads and Batteries link. On that page, select the number of days until expiration and the screen will display the AEDs with expiring accessories within that period. You may select to export the information to CSV or Excel by clicking on the corresponding button. The report can be exported as CSV file.

If you name is misspelled, please email annuviateam@cardiopartners.zendesk.com with the correct spelling of your name. We'll make sure to send you your certification card with the correct spelling as quickly as we can!

No. While surveys help us ensure the highest possible quality standards, they're never mandatory.

If you're interested in a specific program or have an idea for a course that you'd find appealing, send us an email at sales@onlineoversight.com.

If you’re unable to find the answer to your question feel free to contact Annuvia’s Customer Support at: Email: annuviateam@cardiopartners.zendesk.com Phone: (866) 364-7940

If you are missing an AED at your location please notify Annuvia Customer Support by phone or email. If you call in by phone please explain to the receptionist the purpose of your call and they will direct you to a Customer Support Representative. Email: annuviateam@cardiopartners.zendesk.com Phone: (866) 364-7940

Arch strives to stay up and running at all times, but in rare circumstances, we have to perform routine maintenance to ensure your expectations are always met. At times, during regular maintenance, we’re able to build in new feature sets to enhance your experience.

No. The pads remain on throughout the resuscitation and until the patient is transferred to advanced care providers, such as the paramedics. If the pads are in their correct locations on the passenger's chest, they will not interfere with proper hand placement or compressions. When doing compressions, make sure the cable is not under your hands.

To locate the Policies and Procedures, first make sure that you are logged into your account.
If your role is a Local Administrator, or site contact, you can access the Policies and Procedures by clicking on the Policies button from the menu bar on the right side. You will be asked to select the location first.
As a Global Administrator, click on the Locations tab under the map on your landing page. Then click on the location name. The Policies and Procedures is found in the Documents and Attachments section at the bottom of the page.

Electrodes must come in direct contact with the skin. If the chest hair is so excessive as to prevent good adhesion of the electrode, the hair must be removed quickly.

Successful defibrillation requires electricity to flow from one electrode to the other through the chest. If the electrodes are not firmly adhered and there is sweat or another conductive material between the electrodes, the electricity will be more likely to flow across the chest rather than through it. This will result in ineffective defibrillation and an increased chance of sparks and fire. (The main reason for removing therapeutic oxygen from the immediate vicinity of the victim.)

A cardiac arrest is a high stress situation. Even experienced health care providers do not always do everything perfectly. In a cardiac arrest, performing CPR, even imperfectly, and using a defibrillator can only help the patient.

Unfortunately, because of other underlying medical or heart problems, not all victims of cardiac arrest who are in VF will survive even if defibrillation is done promptly and correctly.

Although VF is the most common rhythm in cardiac arrest, it is not the only one. There are other heart rhythms associated with cardiac arrest that are not treatable with defibrillation "shocks.” A "No Shock Advised" message doesn't mean the victim's rhythm is back to normal.

No, leave the victim on the floor; monitor pulse, breathing and blood pressure closely. Place the victim in the "rescue" or side position, keep them warm, administer oxygen, and continue to monitor closely.

Continue to follow the instructions provided by the AED.

Yes, even after successful defibrillation, a person is at risk of developing ventricular fibrillation (VF) again. The AED will continually monitor the victim for the return of VF. The AED should be left on until emergency personnel assume responsibility for the patient. The defibrillation pads (electrodes) are disposable.

Not all physicians and nurses know how to defibrillate, or they may not be familiar with the type of defibrillator you are using. Once you have been trained, continue to use it. Medical personnel may be needed to administer drugs, and give other advanced medical care.

The chest should be exposed to allow placement of the disposable defibrillation electrodes. A woman's bra should be removed. Clothes may need to be cut off to facilitate early defibrillation.

Yes, as long as the usual safety rules are observed. Keep the defibrillation electrodes away from contact with the conductive surface. Clear the victim and defibrillate as usual. Be sure not to allow anyone to touch the passenger when the shock is delivered.

Yes, as long as the usual safety rules are observed. Be sure the victim's chest is wiped dry. Keep the defibrillation electrodes away from a damp or conductive surface. Clear the victim and defibrillate as usual. Be sure not to allow anyone to touch the passenger when the shock is delivered.

Yes, never withhold AED use in a person in cardiac arrest (unresponsive, not breathing, no pulse).

Most will "jump" slightly although not to the extent seen on many television shows.

Annuvia’s standard business hours are Monday-Friday from 7AM to 5PM (CST).

Never place AED electrode pads directly on top of medication patches, such as nitroglycerin, or EKG patches. Patches should always be removed and the skin wiped dry before placing defibrillator pads on the skin.

AEDs are extremely safe when used properly. The electric shock is programmed to go from one pad to another through the victim's chest. Basic precautions, such a verbally warning others to stand clear of the patient and visually checking the area before and during the shock, will virtually ensure the safety of rescuers.

To date there has never been a case where someone was held liable for using an AED, but as you know, anyone can be sued. Likewise, most states have passed "Good Samaritan" legislation protecting the lay rescuer from lawsuits.

CPR provides some circulation of oxygen rich blood to the victim's heart and brain. This circulation delays both brain death and the death of heart muscle. CPR buys some time until the AED can arrive and also makes the heart more likely to respond to defibrillation.

Do CPR only until the AED arrives. Apply the electrodes to the patient's bare chest and follow the voice prompts and messages of the AED. It will tell you when to resume CPR. CPR is a holding action until the heart is defibrillated.

The AED provides visual and/or audible prompts required for the entire resuscitation process.

The AED is designed not to advise a shock for a patient with a non-shockable rhythm. It would be very difficult to harm a patient even in such circumstances.

When used on people who are unresponsive, not breathing, and have no detectable pulse, the AED is extremely safe. The AED makes shock-delivery decisions based upon the patient's heart rhythm, and will not allow a shock to be delivered if not needed. The machine will not let you shock a non-shockable rhythm. If the patient meets the criteria; unresponsive, not breathing, no pulse they are essentially "dead". Since the patient is already dead, anything a rescuer does (i.e., using an AED, starting CPR) can only help the patient.

The defibrillators often shown on TV are called "manual defibrillators." A manual defibrillator is not "automated" the defibrillator does not interpret the need for defibrillation. Trained medical personnel interpret the heart's rhythm and make the decision whether to shock the patient or not. The shock can be delivered by the use of paddles or defibrillation pads.

An AED (Automated External Defibrillator) is a device that analyzes and looks for shockable heart rhythms, advises the rescuer of the need for defibrillation, and delivers the defibrillation shock if needed.

The only effective treatment for VF is an electrical shock called defibrillation. Defibrillation is an electrical current applied to the chest. The electrical current passes through the heart with the goal of stopping the VF and giving an opportunity for the heart's normal electrical system to take control. This current helps the heart reorganize the electrical activity so it can pump blood again. An automated external defibrillator (AED) can defibrillate the heart.

Ventricular fibrillation (VF) is an abnormal heart rhythm often seen in sudden cardiac arrest. This rhythm is caused by an abnormal and very fast electrical activity in the heart. VF is chaotic and unorganized; the heart just quivers and cannot effectively pump blood. VF will be short lived and deteriorate to asystole (a flat line) if not treated promptly.

While the average age of sudden cardiac arrest victims is about 65, sudden cardiac arrest is unpredictable and can strike anyone, anywhere, anytime.

No. A heart attack is a condition in which the blood supply to the heart muscle is suddenly blocked, resulting in the death of the heart muscle. Heart attack victims usually (but not always) experience chest pain and usually remain conscious. Heart attacks are serious and sometimes can lead to sudden cardiac arrest. However, sudden cardiac arrest may occur independently from a heart attack and without warning signs. Sudden cardiac arrest results in death if not treated immediately.

Sudden cardiac arrest simply means that the heart unexpectedly and abruptly quits beating. This is usually caused by an abnormal heart rhythm called ventricular fibrillation (VF).